Introduction
SEO Web Marketing Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seowebmarketing.ca and use our digital marketing services.
We are compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy applies to all visitors, users, and others who access our services.
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, website URL, industry, business size
- Account Information: Username, password (encrypted), and security questions
- Communication: Messages, emails, and other communications you send to us
- Payment Information: Processed through secure third-party payment processors (we do not store complete credit card numbers)
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address and browser type
- Operating system and device type
- Referring/exit pages and time spent on pages
- Clickstream data and navigation patterns
Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. See our Cookies section below for more details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our SEO and digital marketing services
- Communication: To respond to your inquiries, send updates, and provide customer support
- Marketing: To send you promotional communications (with your consent)
- Analytics: To analyze website usage and improve user experience
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Legal Compliance: To comply with legal obligations and enforce our terms
- Personalization: To customize your experience and deliver relevant content
Legal Basis: We rely on consent, contract performance, legal obligation, and legitimate business interests as permitted under PIPEDA for processing personal information.
3. Data Sharing & Disclosure
We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party companies who perform services on our behalf (e.g., hosting, analytics, email delivery)
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- Legal Requirements: When required by law, court order, or government authority
- Protection of Rights: To protect our rights, property, or safety, or that of our users or others
- With Your Consent: Any other time we obtain your consent to share your information
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Our security measures include:
- SSL/TLS encryption for data transmission
- Secure password storage using industry-standard hashing
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical access controls
5. Your Privacy Rights
Under PIPEDA and applicable privacy laws, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for collection, use, or disclosure where permissible
- Complaint: File a complaint with us or with the Privacy Commissioner of Canada
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
7. Third-Party Services & Links
Our website may contain links to third-party websites and integrate third-party services, including:
- Google Analytics — Website analytics
- Google Ads & Microsoft Advertising — Advertising platforms
- Social Media Platforms — Facebook, LinkedIn, Twitter, Instagram
These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm, and any legal requirements.
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Privacy Inquiries & Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
You also have the right to make a complaint to the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights under PIPEDA.
